shipping during the holidays is hectic in the best of times, and this year it's expected to be much slower than usual. please keep in mind i am a ONE PERSON TEAM, doing everything i can to get your items to you as quickly as possible! 

BLACK FRIDAY / CYBER MONDAY ORDERS

• all orders placed from THANKSGIVING 11/25 through CYBER MONDAY 11/29 will ship out by the following SATURDAY 12/4 at the latest. 
• i will combine shipping for multiple orders going to the same address placed between 11/25 and 11/29. shipping overage refunds will begin processing on MONDAY 11/29. 

GENERAL HOLIDAY SHIPPING INFO

thank you sooooo much for doing some holiday shopping with me. i know you're anxious to get your order in time for the holidays, and i'm anxious to get it to you as quick as i can!  i run my business entirely by myself, and while i pride myself on quick fulfillment of shop orders, it can still take me a bit longer to process orders than it might for a big-box retailer. this year, with the USPS more overloaded than ever, it may take shipments longer than usual to reach you as well. i appreciate your patience and understanding!

throughout december i work around the clock to make sure all orders are shipped as quickly as possible. the holiday season is my busiest time of year and i'm sometimes packing up hundreds of orders a day, so please allow a processing time of up to 4 business days before your order ships! it will probably take fewer days than that, but it should not take more.

if it's been less than a week since you placed your order, just give me a couple more days to finish packing up your items. if it's been 5+ days since your order date and you still haven't received a shipping notification, please send an email with your order number to misslyons@gmail.com. i really appreciate your patience!

FLAT RATE SHIPPING COSTS

USA first class: $5.00
USA priority 2-day: $10.00
international first class: $10.00
see timeframes below. 

SHIPPING RATES & TIMEFRAMES

PLEASE NOTE: USPS is expecting longer shipping times this holiday season. ALL PROJECTED DELIVERY DATES SHOWN ON THIS PAGE ARE ESTIMATES PROVIDED FOR THE 2021 HOLIDAY SEASON BY USPS AND ARE NOT GUARANTEES. 

i can't 100% guarantee that ANY PACKAGE, ordered at ANY TIME, will arrive by christmas eve. however, i can guarantee that EVERY PACKAGE will be out of my hands and at the mercy of the post office by the date provided! 

*PLEASE NOTE: ALL PROJECTED DELIVERY DATES SHOWN ON THIS PAGE ARE ESTIMATES PROVIDED FOR THE 2021 HOLIDAY SEASON BY USPS AND ARE NOT GUARANTEES.

TRACKING YOUR ORDER

DOMESTIC ORDERS:

all orders within the US include tracking, with projected delivery within about 5 business days of ship date for first class shipments and 2-3 business days for priority mail shipments. all orders are shipped from anaheim, california (92801), so bear your location in mind with regard to approximate delivery timing!

it can take anywhere from a few hours to a couple of days for your package information to appear in the USPS system. please allow at least 24 hours after receiving your shipping notification for your tracking number to show up. 

keep in mind that USPS tracking is a guide, not an exact science! the barcode on your package’s label is scanned as it moves through various shipping facilities on its way to you, but it’s not uncommon for scanners to miss the barcode, causing tracking information to be insufficiently updated. USPS’s tracking technology isn’t terribly sophisticated to begin with, and during the super-busy holidays it’s even easier for the scanners to accidentally skip labels as so many packages move through the system! please be patient and give your package time to arrive safely to you.  

once i drop off packages at the post office i unfortunately don't have any control over them, so if you have questions about the status of your shipment after it's gone out, talk to your mail carrier or call your local post office to follow up. if after you've spoken with a USPS rep your issue still isn't resolved, email me, and we will get it all figured out!

INTERNATIONAL ORDERS:

international orders are fulfilled via USPS first class international mail using a third party shipping service called GLOBAL ADVANTAGE, which includes limited tracking. international tracking numbers can take a few extra days to show up in the system, and not all countries' postal services keep this information updated, so tracking on international orders may be  incomplete or missing entirely. international orders generally take around 10-15 business days to reach their destinations. 

THIS YEAR I MUST AGAIN UNFORTUNATELY REMIND MY INTERNATIONAL CUSTOMERS TO ORDER AT THEIR OWN RISK, with the knowledge packages may not arrive in time for the holidays! international mail is expected to move even slower than usual this year. my darling international customers, please keep this in mind and bear with me!  

the order-by dates listed above are estimates and not exact, and delivery times will vary depending on your location and your country's postal service. please take these factors into account when placing your order, and allow adequate processing and shipping time for delivery by 12/24. earlier is always better for international shipments!

some countries (canada, mexico, UK, and australia/new zealand) tend to enjoy faster delivery dates from california than others, so i'll continue processing international orders throughout december as i receive them if you want to take the risk of ordering late, but keep the order-by date of 12/3 in mind for the greatest peace of mind.

REFUNDS & EXCHANGES

due to the limited quantities of my items, exchanges can be made only in the case of shop error (i.e. you're sent the wrong item or an item that is faulty).  refunds will be considered on a case by case basis. shipping costs are nonrefundable. if an item has been marked as delivered i cannot refund it unless it is faulty or incorrect.  

all orders are sent as quickly and as securely as possible, but unfortunately USPS isn't perfect, and mail does very occasionally get backed up or lost in the system.  remember that whenever you order an item online, it runs a small risk of being delayed due to circumstances on the part of the shipping provider, which are beyond the control of the shipper. 

i do everything i can to make sure your order will get to you on time, and all orders placed according to the above guidelines will be dropped off at the post office on schedule, but i am not responsible for mistakes or delays caused by USPS and/or foreign postal services.  once your package is in the care of the post office it's no longer in my hands.  that said, if your order is goes missing and USPS can't help you track it down, just email me at misslyons@gmail.com and we will figure it out. 

still have questions?  just send me an email!  misslyons@gmail.com